BILL & JOSETTE WHITE of GENEVA | Meet the Founders of Patriot Heating & Air Conditioning
Local Couple Created a Realiable HVAC Company After Experiencing Many that Offered Poor Quality, Including Poorly Trained Technicians & Antiquated Equipment
GENEVA– After many years in the industry owner Bill White was disappointed with the poor level of service that could be seen industry wide. Few companies delivered good service at good prices. Many had poorly trained technicians with antiquated equipment and vehicles none of which were reliable. And in that moment Patriot Heating and Cooling Services, Inc. was born. Bill and Josette had a vision and passion to deliver heating and cooling services including installations but with highly trained technicians and with service levels that would become their trademark - their widely successful "Exceptional Client Service".
Although they were experts in the HVAC industry, they had to learn to become an expert at everything to run a successful business – they had to learn marketing, become expert HR, experts at accounting and tax planning, experts at fleet maintenance, and so on. Since they are very strategic in their hiring process, and because they have very high standards and expectations they have found that finding the right team members can be very time consuming and an obstacle; however, it is one that they work intentionally to overcome because they expect nothing but the best.
New vehicles, new equipment, rigorous team selection process, continuing education for the technicians, a focus on "Doing the right thing at the right time, every time" and you have the recipe for a successful company. Bottom line, the inspiration was to control all the processes so that we could be the change that we wanted to see in this industry.
IN BILL & JOSETTE'S OWN WORDS.....
"Satisfaction guaranteed; expert technicians; upfront pricing; awesome warranties; and exceptional service 24/7/365.
It doesn’t get better than that! Family owned and operated, we at Patriot Heating & Services, Inc., keep our focus on doing the right thing at the right time, every time, including ensuring all their technicians are certified, drug screened and back ground checked. We offer service, repair or replacement of your furnace and AC. Whether it's a $100 repair or an $8,000 replacement, our focus is always providing exceptional client service. Take advantage of our new client comprehensive clean and check of your air conditioner or furnace today for only $49.00 and you too will experience what it’s like to work with the best!" –Bill and Josette White
AREAS OF SPECIALTY
Service, repair and replacement of your furnace and AC.
We service and repair all brands
We are an exclusive RHEEM installer for new equipment
We provide exceptional client service 24/7
We are experts for indoor air quality needs such as humidifiers, air cleaners and air purifiers
As a family business we want to serve the families in our community
MENTORING THE FUTURE
"Don't wait and don't think someone else will do it for you. Take your vision, passion and energy and strategically implement your plan. It will be difficult. There will be challenges. Be solely focused on your vision and be determined that absolutely nothing will stop you. Surround yourself personally with supporters and professionally with people smarter and better than yourself.." ––Bill and Josette White
AWARDS & ACHIEVEMENTS
Voted #1 HVAC Company in the Daily Herald 2017 Readers Choice
Recognized as One of the Fastest Growing RHEEM Dealers In the State
Patriot Heating and Cooling Services, Inc.
821 W. State Street Geneva
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